About problem consulting
We have professional pre-sales customer service to answer all your questions, including offer the products pictures, product parameters and so on.We will also fully cooperate with you to understand product features and price advantages, and help you complete the order.
Furniture products have a certain period of production, and different types of products will have a greater difference, please be patient about the delivery time. If out of stock, we will contact you as soon as possible.
In the process of order signing, we communicate and coordinate to reach our respective demand contracts on the platform. You will receive our following service promises when you pay: delivery time promise, delivery packaging promise, delivery inspection report commitment, return and exchange agreement, etc.
About usage issues
If you receive the goods, the installation of the use of any problems, please feel free to contact us, we can provide professional guidance at any time.
If the receipt of the goods found to have quality problems (non-human, non-use) to be returned, contact us to deal with. Within a reasonable time range, we will provide you with fast return and exchange services.
About return a visit
After you receive the goods, our professional sales staff will follow up your satisfaction and feedback as soon as possible, and solve the installation or defect problems that you may encounter in the first time. After a certain period of practical use, we will also visit you in due course and continue to provide you with better products and services.
We provide a special complaint channel. If you have any dissatisfaction, you can make a complaint through our complaint channel, and we will handle it properly for you.